Brandon was very responsive from the first call, to the estimate, and then scheduling service. Kat was on time and very friendly. She explained what she was going to do. She understood I had two dogs and with the kitchen in the middle of the house, she worked with me in the areas she did first. The master bathroom and kitchen floors look amazing. Prior, they were dirty despite my attempt to clean and there were multiple areas of cracked grout. Every time I look at my floors, I smile! Looks great! Now to schedule my other bathroom!